VOIP Phone Systems

VOIP Phone Systems

Cut Business Phone Costs with an Exceed IT VoIP System

Is an outdated phone system hindering your growth? If clunky hardware, high bills, and limited features are holding you back, it's time to discover the power of a modern communication platform.

In simple terms, Voice over Internet Protocol (VoIP) allows you to make and receive calls over the internet instead of a traditional phone line. Exceed IT's VoIP phone systems use your internet connection to deliver crystal-clear calls and advanced features, all while significantly cutting costs compared to traditional telephony. We make the move to a future-proof communication setup smooth and simple for small to medium-sized businesses across Australia.

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The Advantages of Exceed IT's VoIP Solutions for Your Business

Upgrading to an Exceed IT VoIP solution is a strategic investment that boosts efficiency and empowers your team.

Slash Your Phone Bills

Say goodbye to hefty monthly charges. Our VoIP solutions can reduce your phone expenses by up to 40%. 

Empower Your Team to Work Anywhere

Give your team the freedom to connect on any device—desk phone, computer, or mobile app. Our systems are the perfect remote work communication tool, keeping your team unified whether they are in the office, at home, or on the road.

Scale With Complete Ease

As your business grows, your phone system grows with you. Add or remove users and features effortlessly, without the high costs and headaches of upgrading a traditional system.

Boost Productivity with Smart Features

Access a full suite of professional tools designed to make your team more responsive. This includes auto-attendants, intelligent call routing, voicemail-to-email, and integrated video conferencing.

Count on Crystal-Clear, Reliable Calls

Built on a robust infrastructure, our systems deliver dependable service and superior voice quality. We proactively monitor network performance to ensure your calls remain crystal-clear.

Simplify Your System Management

Take full control of your communications through a single, easy-to-use online portal. Managing your new phone system has never been simpler.

Our Comprehensive VoIP Solutions, Tailored to You

At Exceed IT, we know that a one-size-fits-all approach doesn't work. We provide a complete communication solution designed specifically for the unique needs of your business.

Custom-Built VoIP Phone Systems

We begin by designing a cutting-edge VoIP platform that is powerful, secure, and user-friendly. Our systems are built on enterprise-grade technology for maximum uptime and scalability, ensuring they grow with you and protect your investment for the long haul.
Expert, Hassle-Free Installation

Custom-Built VoIP Phone Systems

Worried about switching? Don't be. Our professional VoIP installation is smooth and efficient, designed for minimal disruption to your operations. Our certified technicians handle everything:

Consultation & Planning

We start by understanding your goals and map out a detailed installation plan to minimise downtime.

Expert Configuration

We configure your new system precisely to your needs, including integration with other business applications like your CRM.

Team Training

We ensure everything is configured perfectly and provide comprehensive training to help your team get the most out of every feature.
Dedicated, Ongoing Support

Dedicated, Ongoing Support

Our commitment extends beyond the initial installation. We provide dedicated, proactive support from our local team of IT experts to keep your system running smoothly as your business evolves, giving you complete peace of mind.

Your Trusted Partner for VoIP Excellence

Choosing a technology partner is a big decision. Here’s why small to medium-sized businesses trust Exceed IT:

Decades of Experience

With over [X] years of experience, we specialise in implementing IT solutions for SMBs, understanding your unique challenges and opportunities.

Truly Custom Solutions

No cookie-cutter systems. We design VoIP solutions around your specific business needs and budget.

Proven Expertise

Our certified technicians have a deep understanding of VoIP technology and a track record of flawless, efficient installations.

A Focus on ROI

We deliver solutions that don't just modernise your communication—they significantly cut your operational costs.

Exceptional Local Support

We are committed to providing responsive, ongoing support when you need us.
Yealink

Integrate Your Communications with Microsoft Teams Calling

For businesses already in the Microsoft 365 ecosystem, Teams Calling offers the ultimate integrated communication experience. It transforms Microsoft Teams into a complete business phone system, allowing your staff to make and receive external calls from the same interface they use for internal chats and meetings. This unifies your communication channels, streamlines workflows, and boosts productivity.

Key Advantages of Teams Calling

Truly Unified Platform

Integrate voice, video, chat, and file sharing in one place, eliminating the need to switch between different applications.

Flexibility for the Modern Workforce

Empower your team to work from anywhere. Teams Calling provides a consistent experience on desk phones, laptops, and smartphones.

Significant Cost Efficiencies

Reduce overheads by removing the need for on-premise PBX hardware and costly traditional phone lines, all managed within your Microsoft 365 subscription.

Effortless Scalability

Easily add or remove users and manage your entire phone system through the central Microsoft 365 admin centre as your business needs change.

Advanced Calling Features

Access enterprise-grade features like auto attendants, call queues, voicemail transcription, and deep integration with apps like Outlook and SharePoint.

Enterprise-Grade Security

Keep your conversations and data secure with Microsoft’s trusted cloud infrastructure and robust, built-in security features.

Frequently Asked Questions

VoIP uses your internet connection to transmit calls as data, while traditional services use a physical copper wire network (PSTN). This allows VoIP to offer more features, greater flexibility, and lower costs.

Yes, in most cases. We can port your existing phone numbers over to the new VoIP system, ensuring a seamless transition for your customers.

Absolutely. Business-grade VoIP services are extremely reliable, often with higher uptime guarantees than traditional phone lines. Call quality is dependent on a stable internet connection, and our team will work with you to ensure your network is optimised for performance.

The equipment can be very flexible to suit your needs. Many businesses use dedicated VoIP desk phones, which look and feel like traditional office phones. However, you can also use a 'softphone', which is a software application on your computer or a mobile app on your smartphone, allowing you to make and receive calls from anywhere with an internet connection. Our team will help you determine the perfect hardware and software combination for your specific operational needs and budget.

Unlike traditional phone systems with high upfront hardware costs and unpredictable call charges, VoIP services are usually priced on a per-user, per-month subscription model. This makes your expenses predictable and easy to scale up or down as your team changes. Our plans bundle in a full suite of advanced features, providing exceptional value and helping to significantly reduce your overall communication costs. For an accurate price, we provide a personalised quote based on your business's unique requirements.

Yes, modern business-grade VoIP solutions are highly secure. Communications can be protected with strong encryption protocols to ensure your conversations remain private. Often, a professionally managed VoIP system is more secure than an older, on-premise PBX system which may lack modern security updates and be vulnerable to threats. We prioritise security in all our VoIP deployments to protect your data and communications.

This is a key area where VoIP offers superior flexibility compared to traditional phone lines. Because the system is cloud-based, we can configure it to automatically and seamlessly reroute calls to alternative numbers, such as employees' mobile phones or another office location. This means you can continue to receive important customer calls and maintain business continuity, even during an outage.
Ready to elevate your business with cloud solutions tailored to your needs?
Contact Us
1300 369 171
1300 369 171 sales@exceedit.com.au
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